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门诊患者人文关怀指对门诊患者提供全流程的关怀性医疗服务。为规范医疗机构门诊患者人文关怀服务，提升门诊综合服务水平，提高患者就医体验，2023年4月，中国生命关怀协会发布了团体标准《门诊患者人文关怀管理规范》。该标准明确了门诊患者人文关怀的相关术语和定义，规定了门诊患者人文关怀基本要求、门诊工作人员人文素质与关怀职责、门诊关怀环境与设施设备、门诊关怀流程与措施和质量管理等内容，为门诊就诊患者打造标准化和个性化的全流程关怀服务，为各级医疗机构推进门诊患者人文关怀的规范化开展提供参考借鉴。

Outpatient humanistic care refered to providing a full process of caring medical services to outpatients. In order to standardize the human caring services for outpatients in medical institutions, promote the comprehensive service level of outpatient services, and improve the patient′s medical experience, Chinese Association for Life Care issued the group standard of Management Norms for Human caring of Outpatients in April 2023. This standard clarified the relevant terms and definitions of human caring for outpatients, specified the basic requirements for human caring, the humanistic quality and care responsibilities of outpatient staff, the outpatient care environment and facilities, the outpatient care process and measures, and quality management. It designed standardized and personalized full process care service norms, providing references for medical institutions at all levels to promote the development of human caring for outpatients.