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运送服务是医院后勤管理的重要内容。2023年，某三级甲等医院以患者服务为中心，以精益管理为导向，在医疗物联网平台的基础上开展了基于"滴滴"模式的智能运送服务。通过调研医院运送服务状况，打造出包含任务接收与生成、运送中心调度指挥和掌上电脑接单3个子系统的智能运送系统，并制定标准化业务流程以及运送服务绩效考核办法，逐步试点推进，初步实现了医院运送服务的智能化管理。截至2023年12月，医院累计完成约31余万单运送任务，其中系统智能派单任务数量占70%，运送服务及时率从2022年的58%升至2023年的98%。该实践提升了运送服务质量与效率，推动了医院后勤管理的高质量发展，可为其他医院提升后勤管理效率提供借鉴。

Transportation service is an important part of hospital logistics management. In 2023, a tertiary hospital centered on patient service and guided by lean management, launched an intelligent transportation service in the " Didi" mode on the basis of the medical internet of things platform. This practice investigated the status of hospital transportation services and developed an intelligent transportation system that includes three subsystems: task reception and generation, dispatch and command of transportation center, and handheld computer accepting order. At the same time, standardized business processes were developed and transportation service performance evaluations were implemented. This practice had gradually piloted and achieved intelligent management of hospital transportation services. As of December 2023, the hospital had completed a total of about 310 thousand transportation tasks, of which 70% were intelligent system dispatching tasks. The timely delivery service rate had increased from 58% in 2022 to 98% in 2023. This practice had improved the quality and efficiency of transportation services, promoted the high-quality development of hospital logistics management, which could provide references for other hospitals to improve logistics management efficiency.