You Position: Home > Paper

Survey on Demands for Nursing Service in Tertiary Epilepsy Treatment Centers Based on the Kano Model

( views:1, downloads:2 )
Author:
No author available
Journal Title:
Shanghai Nursing
Issue:
8
DOI:
10.3969/j.issn.1009-8399.2024.08.008
Key Word:
Kano模型;癫痫中心;护理服务建设;需求分析;Better-Worse系数分析;二维矩阵分析;Kano model;Epilepsy treatment center;Nursing service construction;Demand analysis;Better-Worse coefficient analysis;Two-dimensional matrix analysis

Abstract: Objective To analyze the demands for nursing service construction in tertiary epilepsy treatment centers,aiming to provide a reference for optimizing the construction of these centers.Methods A total of 100 patients were selected by convenience sampling who were treated in the Comprehensive Epilepsy Treatment Center of Yichun People's Hospital from June 2022 to June 2023.They were investigated using a questionnaire designed based on the Kano model and Delphi method.The attributes of demands for nursing service construction in tertiary epilepsy treatment centers were determined through the classification of demands by attribute based on the Kano model,Better-Worse coefficient analysis and two-dimensional matrix analysis.The most sensitive demands and those requiring improvement were identified by screening.Results According to the classification results of demands by attribute based on the Kano model,the 20 classified demands included 9 one-dimensional demands(45%),3 attractive demands(15%),7 must-be demands(35%)and 1 indifferent demand(5%).Notably,"nurses'service attitude"and"rapid remote service response"were the most sensitive demands.Conclusion Administrators of medical institutions and tertiary epilepsy treatment centers should enhance nurses'service attitude,ensuring that each patient can be treated with respect and compassion.They should also streamline remote service processes and improve both response speed and service quality to meet patients'demands for prompt and convenient care.Additionally,in order to construct nursing services in tertiary epilepsy treatment centers,the capabilities for online remote instruction and information security should be enhanced and the nursing strategies for both hospitalized and home-based epilepsy patients should be timely optimized and adjusted,thereby improving patient rehabilitation outcomes.

  • This article has no references!
WanfangData CO.,Ltd All Rights Reserved
About WanfangData | Contact US
Healthcare Department, Fuxing Road NO.15, Haidian District Beijing, 100038 P.R.China
Tel:+86-010-58882616 Fax:+86-010-58882615 Email:yiyao@wanfangdata.com.cn
Baidu
map